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1. General

These Terms and Conditions apply to all quotations, estimates, works, services and agreements entered into between Endurance Maintenance Services (\"the Contractor\") and the Customer.

By accepting a quotation, instructing work to commence, or otherwise engaging the Contractor, the Customer agrees to be bound by these Terms and Conditions.

2. Quotations and Estimates

All quotations are valid for 30 days from the date of issue unless otherwise stated.

Quotations are based on information available at the time of preparation. Should unforeseen circumstances arise or additional work be required, the Contractor reserves the right to revise the quotation accordingly.

Any estimate provided is an approximation only and may be subject to adjustment following inspection or commencement of works.

3. Acceptance of Quotations

A quotation shall be deemed accepted when the Customer:

Approves or electronically accepts a quotation issued by Endurance Maintenance Services through Jobber or any other approved quotation system;
Provides written acceptance;
Provides verbal instruction to proceed; or
Pays any requested deposit.

Acceptance of a quotation constitutes acceptance of these Terms and Conditions.

Once accepted, the Contractor will schedule the works at a mutually agreed date.

4. Deposits

For projects with a quoted value exceeding £5,000, or where significant materials are required to be purchased in advance, Endurance Maintenance Services reserves the right to request a deposit of up to 20% of the quoted project value.

The deposit must be paid no later than seven (7) days prior to the scheduled commencement date unless otherwise agreed in writing.

The deposit will be applied towards the purchase of materials, project preparation costs and labour scheduling, and will be deducted from the final invoice.

Where materials have been specifically purchased for a project and the Customer subsequently cancels the works, Endurance Maintenance Services reserves the right to retain all or part of the deposit to recover reasonable costs incurred.

5. Variations and Additional Work

Any work requested by the Customer that falls outside the original quotation shall be treated as a variation.

Variations may result in additional charges and may affect project completion dates.

The Contractor will endeavour to advise the Customer of any variation costs before proceeding where reasonably practicable.

6. Customer Responsibilities

The Customer shall provide reasonable access to the property, work area, utilities and facilities necessary for completion of the works.

The Customer is responsible for removing or protecting valuable, fragile or personal items from the work area.

The Contractor shall not be liable for damage to items that have not been removed from the immediate work area where reasonable precautions have been taken.

7. Delays

The Contractor shall not be liable for delays caused by:

Adverse weather conditions;
Delays in material supply;
Shipping interruptions;
Restricted site access;
Actions or omissions of the Customer; or
Circumstances beyond the Contractor's reasonable control.

Project completion dates are estimates only and are not guaranteed unless expressly agreed in writing.

8. Payment Terms

Unless otherwise agreed in writing, payment is due upon receipt of invoice.

Accounts that remain unpaid after the invoice due date may be subject to a late payment charge of 2% of the outstanding balance for every 30-day period, or part thereof, that the account remains overdue.

The Contractor reserves the right to suspend further work and recover reasonable costs associated with the collection of overdue accounts where payment remains outstanding.

Any alternative payment arrangements must be agreed in writing prior to commencement of the works.

9. Ownership of Materials

Materials supplied by the Contractor remain the property of Endurance Maintenance Services until payment has been received in full.

10. Workmanship Warranty

Endurance Maintenance Services warrants that workmanship will be carried out with reasonable care, skill and attention.

Any defects in workmanship reported within twelve (12) months of completion will be inspected and, where determined to be the responsibility of the Contractor, rectified at no additional labour cost.

This warranty does not cover:

Normal wear and tear;
Damage caused by misuse, neglect or abuse;
Damage caused by third parties;
Structural movement;
Defects in materials supplied by others.

11. Materials

Where materials are supplied by the Customer, the Contractor accepts no responsibility for their suitability, quality or performance.

Manufacturer warranties on supplied products remain subject to the terms of the relevant manufacturer.

12. Cancellation

The Customer may cancel works by providing written notice.

Where a deposit has been paid and materials have already been purchased or costs incurred, the Contractor reserves the right to retain all or part of the deposit to recover reasonable costs.

13. Limitation of Liability

To the fullest extent permitted by law, the Contractor's liability shall be limited to the value of the works performed under the relevant agreement.

The Contractor shall not be liable for indirect, consequential or economic losses arising from the works.

Nothing in these Terms excludes liability where such exclusion is prohibited by law.

14. Photographs and Marketing

Endurance Maintenance Services may take photographs of works before, during and after completion for quality control, record keeping and marketing purposes.

The Contractor will make reasonable efforts to ensure that photographs do not identify the Customer, their family members, personal possessions, addresses or other sensitive information without the Customer's consent.

Where practicable, Customers will be given the opportunity to review photographs intended for marketing purposes prior to publication.

Photographs of completed works may be used on the Contractor's website, social media platforms, advertising materials and other marketing channels unless the Customer specifically requests in writing that such photographs not be used.

15. Complaints

Any concerns regarding completed works should be raised with the Contractor as soon as reasonably practicable to allow inspection and resolution.

16. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws applicable within the Falkland Islands.

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Terms and conditions

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